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Shipping Policy

Last Updated: 29 May 2025

At Perficient Nova, we are committed to delivering your orders quickly, reliably, and with care. This Shipping Policy outlines our handling timeframes, delivery methods, and important shipping details so you know exactly what to expect when shopping with us.

Order Handling Time

• All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
• Purchases made after 4:00 PM local time are scheduled for processing the next business day.

Order Transit Time

• Once dispatched, most orders arrive within 6–8 business days (Monday to Friday).
• Please allow additional time during national holidays, customs clearance, or rare delivery service interruptions.

Estimated Delivery Time

• Our total estimated delivery time is 7–10 business days.
• In many cases, customers receive their packages earlier than expected.

Where We Deliver

• We proudly ship worldwide to most countries.
• If your country is not supported, you will be notified at checkout.

Shipping Charges

• Shipping is completely free—no minimum purchase required.

Pricing & Currency

• All prices on our website are listed in GBP (£) by default.

• International customer will be billed in your local currency and charged in your local currency because we setup currency changer in our website.

Tracking Your Order

• A confirmation email with a tracking number will be sent once your package has shipped.
• Please allow 24–48 hours for the tracking link to become active.
• You can also monitor your order status via the Track Your Order page on our website.

Delivery Delays

• Delays may occasionally occur due to customs checks, holidays, or logistic issues.
• If there’s a major delay, our support team will notify you and offer full assistance.

Order Changes

• Need to edit your order details?
• Please email us at support@perficientnova.com as soon as possible.
• Note: Changes can only be made before the item ships.

Order Cancellations

• Orders can be canceled within 12 hours of placing them.
• To cancel, email us at support@perficientnova.com with your order number.
• Cancellations and refunds are processed in line with our "Return & Refund Policy".

Address Accuracy

• Please double-check your shipping information during checkout.
• If an error is spotted, contact us before dispatch.
• Packages returned due to incorrect addresses may require a reshipping fee.

Lost or Delayed Packages

• If your package hasn’t arrived within the expected timeframe, contact us at support@perficientnova.com.
• We will work directly with the courier to resolve the issue swiftly.

By placing an order with Perficient Nova, you agree to the terms in this Shipping Policy. We also encourage reviewing our "Privacy Policy" and "Terms of Service" for a full understanding of your rights and responsibilities.

Policy Revisions

• We reserve the right to update this policy at any time.
• All changes will be reflected here along with a new “Last Updated” date.

Contact Information

Business Name: Perficient Nova
Chat Support: 24/7
Business Hours: 9:00 AM – 4:00 PM
Business Days: Monday to Saturday
Phone: +44 7888 894517
Email: support@perficientnova.com
Address: 203 Forest Gate, Newcastle upon Tyne NE12 9EN, United Kingdom

Return & Refund Policy

Last Updated: 26 May 2025

At Perficient Nova, your satisfaction is our priority. If your order doesn’t meet your expectations, we’re here to make it right. You have 30 days from the delivery date to request a return or exchange.

Return Conditions

To be eligible for a return, the following must apply:
• The item must be unused, unwashed, and in original condition
• Original packaging, tags, and accessories must be included
• You must provide valid proof of purchase (like order number or receipt)
• The return request should be made within 30 days of receiving your item

Please note: Perficient Nova reserves the right to decline returns that do not meet these conditions.

Items Not Eligible for Return

Some products are non-returnable, including:
• Items marked as final sale or labeled non-returnable
• Gift cards or store credits
• Items that are used, damaged, or modified (unless defective or incorrect)
• Personal use items like undergarments or socks due to hygiene standards

How to Start a Return

Follow these steps to begin your return process:

1. Contact Us: Email support@perficientnova.com with your order number and reason for return

2. Receive Instructions: Our support team will guide you with the return address and next steps

3. Ship It Back:
   o Return shipping costs are your responsibility (unless the item is defective or wrong)
   o Use a trackable shipping method—we are not liable for lost packages

Restocking Fee

No any restocking fee.

Refund Processing

• Once we receive and inspect the return, we’ll notify you of the approval status
• Approved refunds are issued to your original payment method within 10 business days
• Shipping charges are non-refundable unless the return is due to our error

Exchanges

We dot accept exchanges but if your item is defective, damaged then put an request for exchange, reach out to our team via mail support@perficientnova.com within 30 days of receiving your item. We’ll help you through the process.

Delay Refunds

If your refund hasn't arrived within 10 business days:

1. Double-check your bank account

2. Contact your card provider

3. Speak with your bank (delays can happen)

Still no refund? Contact us at support@perficientnova.com, and we’ll investigate right away.

Policy Changes

We may update this Return & Refund Policy as needed. Any changes will be posted here with a revised “Last Updated” date. We recommend reviewing this section periodically.

Contact Information

Business Name: Perficient Nova
Chat Support: 24/7
Business Hours: 9:00 AM – 4:00 PM
Business Days: Monday to Saturday
Phone: +44 7888 894517
Email: support@perficientnova.com
Address: 203 Forest Gate, Newcastle upon Tyne NE12 9EN, United Kingdom

Payment Policy

Last Updated: 26 May 2025

At Perficient Nova, we strive to make your checkout process smooth, secure, and convenient. This Payment Policy outlines our accepted payment methods, transaction processing, security measures, and other important details.

Accepted Payment Options

To provide flexibility and ease at checkout, we support the following payment types:

Credit & Debit Cards
• Visa
• MasterCard
• American Express
• Discover
• JCB

Digital Wallets
• Google Pay
• Apple Pay
• Link by Stripe
• PayPal (includes PayPal balance, connected cards, and linked bank accounts)

How Payments Are Processed

Secure Payment Gateways
All transactions are securely processed using Stripe and PayPal, which use the latest encryption technologies and fraud prevention systems.

Adaptive Checkout Experience
Payment method availability may vary depending on your location, device, or browser settings.

Order Confirmation
Once your payment is successful, you will receive an email confirmation with your order summary and digital receipt.

Payment Security Measures

• SSL Encryption is used to protect your sensitive information during transmission
• Our providers (Stripe & PayPal) follow PCI DSS standards to keep your card data safe
• Real-time fraud detection systems help prevent unauthorized transactions

Taxes & Import Charges

• No Sales Tax: Perficient Nova does not charge VAT or sales tax at checkout
• International Orders: You are responsible for any local customs duties, import fees, or taxes applicable in your country

Refunds & Cancellations

All cancellation and refund requests are governed by our "Return & Refund Policy".
If approved, refunds are issued to the same payment method used during checkout.

Privacy with Payment Providers

For information on how your data is managed by our payment processors, refer to their policies:
• [Stripe Privacy Policy]
• [PayPal Privacy Policy]

Currency & Conversion

• All payments are processed in GBP (£) by default
• International Customers will be billed in your local currency we setup currency changer in our website.

Need Help with Payments?

If you have any questions or concerns related to payments, don’t hesitate to contact our team: support@perficientnova.com

Contact Information

Business Name: Perficient Nova
Chat Support: 24/7
Business Hours: 9:00 AM – 4:00 PM
Business Days: Monday to Saturday
Phone: +44 7888 894517
Email: support@perficientnova.com
Address: 203 Forest Gate, Newcastle upon Tyne NE12 9EN, United Kingdom