Return & Refund Policy

Last Updated: 26 May 2025

At Perficient Nova, your satisfaction is our priority. If your order doesn’t meet your expectations, we’re here to make it right. You have 30 days from the delivery date to request a return or exchange.

Return Conditions

To be eligible for a return, the following must apply:
• The item must be unused, unwashed, and in original condition
• Original packaging, tags, and accessories must be included
• You must provide valid proof of purchase (like order number or receipt)
• The return request should be made within 30 days of receiving your item

Please note: Perficient Nova reserves the right to decline returns that do not meet these conditions.

Items Not Eligible for Return

Some products are non-returnable, including:
• Items marked as final sale or labeled non-returnable
• Gift cards or store credits
• Items that are used, damaged, or modified (unless defective or incorrect)
• Personal use items like undergarments or socks due to hygiene standards

How to Start a Return

Follow these steps to begin your return process:

Contact Us: Email support@perficientnova.com with your order number and reason for return
Receive Instructions: Our support team will guide you with the return address and next steps
Ship It Back:
o Return shipping costs are your responsibility (unless the item is defective or wrong)
o Use a trackable shipping method—we are not liable for lost packages

Restocking Fee

No any restocking fee.

Refund Processing

• Once we receive and inspect the return, we’ll notify you of the approval status
• Approved refunds are issued to your original payment method within 10 business days
• Shipping charges are non-refundable unless the return is due to our error

Exchanges

We dot accept exchanges but if your item is defective, damaged then put an request for exchange, reach out to our team via mail support@perficientnova.com within 30 days of receiving your item. We’ll help you through the process.

Delay Refunds

If your refund hasn't arrived within 10 business days:

Double-check your bank account
Contact your card provider
Speak with your bank (delays can happen)

Still no refund? Contact us at support@perficientnova.com, and we’ll investigate right away.

Policy Changes

We may update this Return & Refund Policy as needed. Any changes will be posted here with a revised “Last Updated” date. We recommend reviewing this section periodically.

Contact Information

Business Name: Perficient Nova
Chat Support: 24/7
Business Hours: 9:00 AM – 4:00 PM
Business Days: Monday to Saturday
Phone: +44 7888 894517
Email: support@perficientnova.com
Address: 203 Forest Gate, Newcastle upon Tyne NE12 9EN, United Kingdom